Thank you to our community for your patience and understanding. Please beware of some of our policies to ensure the safety of patients and staff at this phase of the pandemic.

Stay Home If You Are Sick

  • Patients should not attend and will be rescheduled if they:
    • Have any symptoms of fever, chills, difficulty breathing, cough, sneezing, runny nose, sore throat, difficulty swallowing, unexplained fatigue, new rash, diarrhea or nausea/vomiting, and loss of sense of smell and taste
    • Test positive on a COVID-19 Rapid Antigen Test in the last 5 days
    • Have close contact in the last 5 days with someone who has tested positive for COVID-19
  • No late cancellation fees will be incurred by patients who need to reschedule for the above reasons.
  • We reserve the right to reschedule your appointment at our discretion if we deem it is not safe to proceed with treatment.

Masking is optional but recommended

  • FACE MASK RECOMMENDED: Patients are encouraged to wear a face mask at the appointment. Your treating therapist may ask you to wear one at their discretion.
  • ONGOING CLEANING AND DISINFECTION: Staff will continue to diligently clean treatment rooms and equipment between appointments. Staff and patients are expected to practice safe hand hygiene by washing hands or using hand sanitizer at the clinic.
  • WEAR APPROPRIATE CLOTHING: Please wear appropriate clothing for your appointment. For example, bring your own hair tie and shorts if it is needed.

Booking Future Appointments 

  • Book your appointment online, phone us at 604-568-1337 or email us at <admin@crossroadsphysiotherapy.com>. (Note: some of our therapists do not permit online booking so you will need to call).
  • Physiotherapy patients continue to have the option to schedule a telehealth physiotherapy appointment should they prefer this instead of in-person care.

We are committed to continually monitoring and modifying our safety plan as necessary to prioritize everyone’s safety.

We look forwarding to partnering with you to reach your goal of optimum health!

(Last updated April 18, 2023)