Physiotherapy patients have the option to consult our physiotherapists through secure, end-to-end encrypted virtual appointments.

Some examples of patients who may benefit from a virtual appointment include:

  • existing physiotherapy patients who need to be reassessed and prescribed home exercise progressions and self-management techniques, including our ICBC and WorkSafe BC patients
  • new patients with acute or chronic injury who wish to be assessed and triaged to determine course of care, including instruction on self-management of symptoms

Are virtual appointments secure and safe to use?

Yes.  We are using doxy.me which provides a secure service with end-to-end encryption and fulfills the requirements of the Canadian Personal Information Protection & Electronic Documents Act (PIPEDA).  There will not be a need for you to download any software or open any accounts.

How do I prepare for a virtual physiotherapy appointment?

  • access to a desktop, laptop, tablet or smartphone, with enabled camera and microphone
  • access to Safari, Chrome or Firefox internet browser
  • a private and open space in your home with ample lighting
  • wear comfortable clothing suitable for movement and exercise

What is the cost of a virtual physiotherapy appointment?

  • 30-minute appointment for physiotherapy patients seeking assessment and guidance for self-management, $90
  • Existing ICBC and WorkSafe BC patients will not need to pay; you are fully covered by your claims
  • We continue to be able to offer direct billing for virtual appointments for patients with most extended health insurance coverage including Pacific Blue Cross, Canada Life, Sunlife and Manulife.

How do I book a virtual physiotherapy appointment?

  • Click into our online booking site and follow prompts to book a Telehealth Physiotherapy Visit
  • Or, email us at <questions@crossroadsphysiotherapy.com> requesting an appointment and we will phone or email you with more information
  • Once an appointment is booked, we will send a telehealth phyisotherapy treatment consent form to you by email.

If you have more questions, please call us 604-568-1337 or email <questions@crossroadsphysiotherapy.com>.